The letter

One letter a week, in your inbox.

The week's signal, what shipped, what is worth running tonight, and the editor's note. No tracking, no ads, nothing else.

We keep your address, your language and the date you joined, nothing else. Every letter has a one-click unsubscribe link that deletes the record.

← Accept All   Archive
ITmedia AI+Japan

NTTドコモ、「正しく質問させる」をやめ、“聞き返すAI”で変える顧客対応

September 26

NTTドコモが、顧客の短い質問から意図をくみ取り、必要な手続きへ導く対話AIを導入した。生成AIが顧客に聞き返しながら情報を絞り込むことで、FAQを探す負担を軽減。AIによる顧客対応の本番運用を支える仕組みも整える。

Read at ITmedia AI+ ↗

More from ITmedia AI+ on Accept All

More from ITmedia AI+ on Accept All.